How quickly do you reply?
Monday to Friday, usually within one business day. Billing and access problems are prioritised over feature questions.
Contact
Talk to the Reflyma team.
Email us directly — we read every message and usually reply within one business day.
Product support
Questions about runs, citations, crawls or exports — send the project URL and we'll investigate.
Email supportAgencies & enterprise
Multi-client workspaces, white-label reports, API access and volume pricing.
Talk to salesBilling & accounts
Invoices, plan changes, refunds and cancellations are handled by the same inbox.
Email billingSupport hours: Monday–Friday. Include your workspace and project name so we can look up the run evidence faster.
Before you contact us
What to include so we can help on the first reply
Most questions we receive are about a specific run: a scan that finished with fewer pages than expected, a citation that looks wrong, or a report that did not arrive. Every run in Reflyma stores the raw provider response and the crawl log as evidence, so we can almost always tell you exactly what happened — provided we can find the run. The details below let us do that without a round trip.
- • The workspace and project name, and the domain being tracked.
- • The approximate time of the run, and the prompt or page in question.
- • What you expected to see, and what you saw instead.
- • For billing questions, the email address on the subscription.
Can you run a scan for me?
Yes. Send the domain and we will run a visibility read and share the evidence, whether or not you already have an account.
Do you offer agency terms?
We do — multi-client workspaces, white-label reporting and volume pricing. Mention client count and monthly run volume in your first email.